Frequently Asked Questions
About Users' Guides Interactive (UGI)
Accessing the UGI Learner Web Site
Using the UGI Learner Web Site
Copyright and Permissions
What is the Users’ Guides Interactive (UGI)?
Interactive is a series of interactive online resources based
on the text of the Users’ Guides to the Medical Literature: A
Manual for Evidence-Based Clinical Practice
UGI includes 3 editions: UGI Learner,
UGI Practitioner, and UGI Teacher
How is UGI different from other online interactive medical resources?
UGI is a tool intended to guide clinicians on how to appraise and apply
evidence into their practice.
UGI is not meant to provide quick answers or solutions to clinical queries.
Who developed UGI?
UGI was developed by Robert Hayward, MD, and Tanya Voth, MLIS, at
the Centre for Health Evidence, University
of Alberta in Edmonton, Alberta, Canada. The Users’ Guides to the Medical
Literature were edited by Drs Gordon Guyatt, Drummond Rennie, and Robert
Hayward with contributions from more than 50 of the most renowned
evidence-based medicine (EBM) educators and practitioners in the world. Click here
to view a List of Contributors
What is UGI Learner ?
is a Web site that includes the full text of the Users’
Guides to the Medical Literature: A Manual for Evidence-Based Clinical
Practice, it includes additional web resources such as:
- alternative browsing methods
- interactive worksheets
- links to full-text references
UGI Learner helps health care providers learn more about EBM.
What is UGI Practitioner ?
UGI Practitioner uses an Internet
desktop technologies to integrate UGI Learner
with a variety of EBM resources.
helps clinicians use evidence in their practice.
What is UGI Teacher ?
UGI Teacher uses an Internet desktop technologies to integrate UGI
Learner with a variety of EBM resources and EBM educational materials.
UGI Teacher includes materials to help teachers develop programs and teach
online courses in the area of EBM.
How do I access the UGI Learner site?
- Click on the Users’ Guides logo on the
left hand side of the JAMA and Archives
Home Page, or book mark the opening
page to the Users’ Guides Interactive at www.userguides.org.
the log-in icon at the top of the
- If you have institutional access through
your organization, you will be automatically transferred to the
- If you have an individual JAMA
and/or Archives subscription, you can logon to the
UGI Learner Web site using
your username and password.
What if I have registered but still cannot access the site?
If you entered your user name and password, but are denied access, first
verify that your user name and password are spelled correctly. The password
is case sensitive, so be sure you have used upper and lower case where
appropriate. If access is still denied, please contact our technical support
team (contact information below).
Whom do I contact if I need help accessing the site?
Help regarding technical problems with the use of this site is available within the United States at 1-800-386-2161 and outside the United States at 1-312-670-7827. You may also send an e-mail message to email@example.com. If you subscribe to JAMA or the Archives Journals Online, if possible, please provide your subscription account number or medical education number when contacting technical support.
I appear to get to the UGI site, but it asks me for another
user name and password and those I’ve been assigned are not accepted. What’s wrong?
The UGI site is stored on a server separate from the AMA’s other
publications but can only be accessed through the AMA’s Publications Web
site. Please go to jama.com to gain access. If you have done this and are
still asked for a user name and password, contact our technical support
team using the contact information above.
Why do I get “bumped out” of UGI periodically?
If you are logged into UGI and you have not clicked on the screen in over
20 minutes, you will be automatically logged off.
Can I also access JAMA and the
Subscribers to JAMA or the
Journals should use their subscription
number to register for full text access to the journal to which they
subscribe and to the UGI.
Can I bookmark the Users’ Guides
You may bookmark the UGI site at www.userguides.org. You cannot bookmark
within the UGI site, because you must log in before accessing the site.
What platforms / web browsers are supported by
is best viewed with PC Internet Explorer 5.0 or higher.
Macintosh users can view UGI Learner if they are using OS 9.1 with Virtual
PC 5.0 (or higher) and Internet Explorer 5.0 or higher.
What is the best way to view the table of contents?
If the PC you are using has a high security level setting, you may
experience difficulty viewing the table of contents. To change your
security settings, from the web browser tool bar choose:
- Tools > Internet Options > Security > Custom Level
- Select "enable" for "Run ActiveX
Controls and Plug-ins"
- Select "enable" for "Script ActiveX Marked Safe for Scripting"
- Select "enable" for "Scripting of Java Applets"
How can I change my screen size to easily read the text
and work with the Work Pad?
It is best to set your screen resolution to 1024x768 or higher.
left-hand navigator panel in UGI Learner
and move the
frames manually by using the mouse.
Point to the divider between the two panes. When the pointer changes
to a double-headed arrow, drag the divider right or left.
How do I change the font size in UGI
Change the font size by using the “View” menu in your web browser toolbar.
Where can I find the UGI Learner Help section?
"How to Use the Interactive
Guides" is the first page you will see after logging into UGI
Click on the question mark icon located in the left-hand navigator panel,
Work Pad, clipboard, question builder, calculators, worksheets, and cases
at any time to access the HELP section.
Access HELP from the table of contents in the left-hand navigator panel.
How do I browse the Table of Contents?
- Click on the Table of Contents in the
left-hand navigator panel.
- Open a section or chapter of the UGI
by clicking on the plus sign in front of the section
or chapter title to expand the contents.
- Click on the minus sign to close a
section or chapter.
- To access the information in a section or chapter name simply click on it.
When should I use the Search function?
The search function is used to find individual words within the text
itself. The search will lead you to the page on which the word or
concept is found (not to the word itself).
UGI Learner is Table of Contents
driven, much like a book. The best way to use UGI Learner
is through the table of contents.
When should I use the Index?
Use the Index to find sections of the text that discuss key concepts.
How can I print full-text chapters?
Full text chapters are available in Portable Document Format (PDF)
form. Click on the “Print Version” link that appears on the title
page for each chapter in the main reading panel.
What is the Portable Document Format (PDF)?
The Portable Document Format (PDF) of a document is a duplicate
electronic copy of the printed original. This format is widely used to
communicate printed matter as an electronic version to maintain formats
and styles that may be challenged or degraded by cross-media
distribution. Items in PDF can be viewed, navigated, and printed using
the free Adobe Acrobat Reader available for downloading
from ADOBE Inc Systems.
Why do the pop-up windows disappear after a period of time?
Pop-up windows are set to time-out in order to remove the clutter of
multiple browser windows.
Reference and glossary pop-ups will time-out after 1 minute. HELP
pop-up screens will time-out after 20 minutes.
What is the Work Pad?
The Work Pad is a “work space” within UGI
that provides tools
and features to help the user better understand the Users’ Guides and
How can I access the Work Pad?
You can access the Work Pad by clicking the open arrow (located in the
upper right hand corner) for any section.
To close the Work Pad, click on the close arrow.
Why do some chapters have more Work Pad tools than
Tools found in the Work Pad have been uniquely developed for each
chapter and the number of tools available varies depending on the chapter.
What is the UGI Learner clipboard?
The clipboard is a blank
area within the Work Pad that provides a work space for your own
notes or to copy sections of the UGI Learner
or other content.
What are interactive worksheets?
Interactive worksheets allow you to answer questions about the validity,
results, and applicability of an article directly online.
How can I access the worksheets?
To access the worksheets you need to open the Work Pad for a chapter
in which a worksheet is provided.
How can I print worksheets?
Once you have opened the Work Pad area for a chapter, click on the worksheet
You will be presented with an interactive worksheet.
At the top of the worksheet area there is an
icon that links to a printable version
of the worksheet.
Use the interactive area of the worksheet and fill it in.
Click on the “compose” button (located at the bottom of the worksheet) to
get a printable version of your work.
Click the right-mouse button and print from the menu.
How do I cite the individual chapters or
sections of UGI Learner
Authors of chapter/section. Chapter/section
Title. In: Hayward, Robert, electronic editor. Users’ Guides
. Chicago(IL): JAMA Publishing
Group; 2002 [cited YYYY MON DD]. Available from: http://www.usersguides.org.
How do I cite the entire UGI Learner site?
Hayward, Robert, electronic
editor. Users’ Guides Interactive
, Chicago(IL): JAMA
Publishing Group; 2002 [cited YYYY MON DD]. Available from: http://www.usersguides.org.
What are the copyright provisions of the UGI
site and related material is copyrighted by AMA. All
rights are reserved. For full details on copyright provisions,
Conditions of Use.
How do I request permission to use copyrighted
To obtain permission to use copyrighted materials, contact the Permissions Assistant by fax: (312) 464-5835 or by e-mail: firstname.lastname@example.org. Requests cannot be granted verbally via telephone. Permission requests should
include title and author [Hayward, Robert. Users’ Guides
, Chicago(IL): JAMA Publishing Group; 2002]. Include the
intended use (eg, print vs Web, target audience of the publication) and
number of copies that will be published.